One of the top complaints that customers have about small business owners is that they don’t listen. Customers want to be heard and they want their concerns to be addressed. Interestingly, small business owners have a similar complaint since they often find it difficult to engage customers, especially when they’re bombarded with so many marketing…
Family businesses have been the backbone of society for centuries, providing stability and continuity through difficult times. According to Cornell University, the average life span of a family-owned business is 24 years (familybusinesscenter.com, 2010). About 40% of U.S. family-owned businesses transition into a second-generation, approximately 13% are passed down successfully to a third generation, while…
Field service businesses can be notoriously wasteful and expensive, typically due to no fault of a hard-working owner. After all, there are a limited number of hours in each day, on-going fires to put out, and incredible daily pressure – just to mention a few of the many challenges business owners face daily. The many…
If you’re a business owner, innovation is an important key to success and gaining new customers. Whether you’re having a great day, or a bad one, you need to constantly be thinking of creative new ways to improve your products or services for customers and stay ahead of the competition so that customers keep coming…
As the name suggests, a field service mobile app is a tool that field service companies use to manage their business operations based on data about customers, optimal service, and routes. This type of app generally includes features such as job scheduling, dispatching, invoicing, service requests, data collection, and management of customer service. ProValet.io even has a…
When it comes to toxic employees, it’s important to take a proactive approach. This means being aware of the signs of a problematic employee and addressing the problem before it becomes too big. Some common signs of a toxic employee include: – Chronic absenteeism – Excessive tardiness – Poor performance – Negative attitude – Lack…
If you’re like most small business owners, tracking your employees is probably not at the top of your to-do list. But if you want to be sure that your employees are where they’re supposed to be while they are on the job, and not wasting time (and your money), then tracking their whereabouts is a…
If your small business feels like it’s in a rut, don’t despair. It may be time to make some changes. This can be a scary prospect, but sometimes change is necessary. Take a step back to assess the situation The first step is to take a step back and search for ways to assess the…
As a field service business owner, you are always on the go. Customers need your services for a variety of reasons, whether it’s to service their swimming pool or to get their HVAC system up and running again. No matter what the job is, you need to be able to provide excellent customer service. And…
WINCHESTER, KY – (October 3, 2023) – Satisfaction Pools has been voted as Winchester’s Best New Business as part of the Winchester Sun’s contest inviting local residents and businesses to nominate their favorite local companies in various categories, announced Owner Carson Hunt. Satisfaction Pools’ award recognizes the company’s fast-paced growth and excellent customer service, which…