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A good pool technician should have a strong understanding of how pools and their equipment work. This allows them to provide customers with helpful advice and solutions.
Stock your technicians with all the tools they need to complete their job. This includes putty, lubricant, silicone lube, and various tapes.
It’s helpful if the pool service company you hire uses pool service software from provalet.io in order to schedule technicians and provide excellent customer service to their pool clients.
Check Their Credentials
You can ask for references and read reviews, but you should also check the qualifications of a potential pool technician. It’s essential to do so because mistakes by an untrained novice can cost you thousands of dollars in repairs and potentially affect your family’s health.
Ideally, you want to hire someone with a Certified Service Technician (CSP) certification from the Association of Pool and Spa Professionals. This indicates that they have completed an in-depth educational program and passed a rigorous exam to ensure their skills meet industry standards.
Your vendors can be a great resource when searching for qualified pool technicians. They typically know everyone in the area with experience and will likely refer candidates who meet your needs. Performing a phone screening is a great way to pre-screen candidates, as it allows you to learn more about their personality and work history in a less formal setting.
Ask for References
If hiring a pool technician, ensure they are licensed and insured. This protects you in case anything goes wrong while they are working at your home. They should also be a member of the Better Business Bureau. This means they are committed to providing dependable service and using honest business practices.
It would help if you also asked for a list of references. This is a great way to see what it is like to work with the builder and how happy past customers have been. Shady companies will avoid giving you this information, but professional builders should have no problem sharing it.
During your interview, you must communicate clearly with the client. This means being attentive, empathetic to the client’s concerns, and quick to provide solutions.
Check the Reviews
Since pool service professionals will visit your home regularly, you must ensure they are trustworthy. After all, they will have full access to your family and may even have a key to your house. An excellent way to check if this is the case is to read reviews of their previous customers online.
When reading reviews, consider what customers say about the company’s reliability and service quality. This can give you an idea of whether the company is worth hiring.
In addition to customer service, a pool technician must be competent with equipment and tools. This includes using telescopic poles to reach hard-to-reach areas of the pool and cleaning up debris that falls into the water. It is also essential for a pool service professional to understand the proper usage of chemicals and how they affect the pool’s health. This information can be found by reading reviews of the pool service or leak detection company on social media or other online forums.
Get a Quote
Once you’ve done the work to find a great pool service employee, you need to keep them. Unfortunately, bad employees are one of the most significant issues in pool business ownership, and they can cost you a lot of money in terms of lost revenue and time wasted on fixing problems they cause.
Ensure your team has the tools they need to do their job right. Please give them tools like hex keys, wrenches, pliers, pipe wrenches, screwdrivers, and needle-nosed pliers. These essential (and not-so-basic) tools will help them do their jobs quickly and correctly.
Another essential tool is a trash pump that can hold 150-185 gallons per minute, so they can empty pools faster. This will save them time by not having to wait for the water to drain so they can start working on the problem. They can also use it to pump out algae and debris from the bottom of a pool.