Feedback from a Florida Pool Service Company Owner
Running a successful pool service company can be a logistical challenge, especially when juggling multiple stops, invoicing complexities, and ensuring seamless service delivery. After years of using Skimmer, I made the switch to ProValet, and it has been a game-changer for my business. Here’s why.
Simplifying Sick Days with Drag and Drop
One of the biggest pain points I faced with Skimmer was managing stops when a technician called in sick. Reassigning jobs was clunky and time-consuming. With ProValet’s drag-and-drop feature, it’s easier than ever to move stops between technicians. I no longer worry about gaps in service or dealing with a complicated scheduling system. The drag-and-drop functionality alone has saved me countless hours.
Effortless Customer Management
Previously, I had to create multiple customer profiles in Skimmer for different stops at the same pool—one for weekly cleanings, another for chemical checks, etc. ProValet has eliminated that hassle by allowing me to organize multiple services for the same customer under one profile. Now, I can schedule different services at varying intervals without creating redundant customer profiles. It has streamlined our workflow and reduced administrative overhead.
Billing Flexibility with Higher-End Clients
Admittedly, ProValet’s rates are higher than QuickBooks Online (QBO), which gave me pause. However, after a conversation with ProValet, I learned that integrating ProValet with QBO could still work seamlessly with my higher-ticket clients who prefer to pay by check. In fact, some of them may even have a $0 balance when transitioning to auto-pay, reducing my $100,000 in outstanding invoices. This flexible billing approach gives me confidence that my clients can easily adapt to the new system.
Technician App and Offline Mode: A Real Winner
My technicians rave about ProValet’s technician app, especially the offline mode. Skimmer doesn’t have a feature like this, and it’s been a lifesaver when servicing pools in areas with poor reception. Plus, the ability to customize workflows ensures my team can adjust the service process based on the job’s needs. Another bonus: ProValet includes a follow-up job feature, something Skimmer lacked. Before, our techs had to text the group chat if a follow-up service was needed, creating unnecessary back-and-forth communication. Now, it’s all managed within the app.
Homeowner App and Auto-Pay: Invoice Woes No More
One of my favorite features is the homeowner app, which simplifies communication and billing for my clients. The auto-pay function is a huge time-saver and allows me to manage invoices more effectively. I have around $100,000 in outstanding invoices, primarily from high-ticket clients who still send checks. However, ProValet’s auto-pay feature is gradually helping us transition those clients to a more efficient system, cutting down on our accounts receivable workload.
Merging Invoices for Property Management Companies
We also service several property management companies, each managing over 100 pools (one even has 220). With Skimmer, invoicing was a nightmare because they demanded a single invoice for all their properties. They explained ProValet’s merging invoicing feature, which lets me generate a single, detailed invoice for multiple pools. This has made a massive difference in our cash flow and client satisfaction.
The Final Word: ProValet Solves It All
At the end of the day, ProValet has provided solutions to nearly every problem we faced as a growing pool service company. As I told them, “This is fantastic. You’ve provided the solution for all our problems!”
Making the switch to ProValet wasn’t just about upgrading software—it was about transforming the way we do business. The efficiency, flexibility, and customer-centric features have set us up for long-term success, and I couldn’t be more grateful.
.svg)
.svg)