It’s 10 a.m., Do You Know Where Your Employees Are While They're on the Job?

If you're like most small business owners, tracking your employees is probably not at the top of your to-do list. But if you want to be sure that your employees are where they're supposed to be while they are on the job, and not wasting time (and your money), then tracking their whereabouts is a must.

Employee Tracking Challenges & Examples

There are several ways a boss can track and search for employees they hire, but one of the most effective to consider is using GPS tracking, which stands for Global Positioning System. GPS is essentially a group of satellites that orbit around the Earth to help determine an object or a person's location. Today, GPS systems are used to help drivers with navigation as well as by the military and others. By tracking your employees' location in real-time, you can see search and see exactly where they are and what they're doing. And if there's ever an issue with an employee not being where he or she is scheduled to be, you'll have the data you need to address it. This is one of the factors to consider.

Improving Company Operations & Enhancing Employee Effectiveness

GPS tracking can also help you, as a boss, improve your business operations by monitoring employees. By tracking employee travel, you can optimize routes and schedules to save time and money. When you have employees working in the field, GPS tracking can help you dispatch these employees more efficiently, which will make them happy. There are a lot of different GPS solutions out there that can benefit small businesses. Some of these solutions don't require any hardware, equipment, or contracts, and the fees are relatively low. Therefore, they're a great way to help you improve your business efficiency, work with employees and provide great customer service.

Mobile Apps are the Answer

Utilization of a mobile app is a great way to integrate GPS solutions into a small business’ operations. Some small businesses already have a mobile app and adding these GPS capabilities can be a great way to improve its functionality. With a GPS-enabled mobile app, it’s possible for a boss to track employees' locations in real time. This can be especially helpful if the business has a large employee workforce that is spread out over a wide area. Some of these are free. This is another one of the factors to consider.

Tracking Benefits for Small Business

What are the benefits of tracking full time and part time employees for small businesses?

1. Improve business efficiency and optimize routes
2. Save your business time and money
3. Address business issues with employee whereabouts
4. Dispatch full time and part time field employees more efficiently at your business or office
5. Improve the customer service your business provides
6. Enhance business and office security and boost sales
7. Boost business, customers, and employee morale

Improve Customer Service

Additionally, GPS solutions can help a business better understand customer location and even behavior. By tracking the locations of customers and employees, you can see search and where they are located and how/why they are identifying and engaging your business. This can help the business better understand the customer base and improve ongoing marketing efforts.

Customer support means providing free support to both current and potential clients. Customer service professionals frequently provide answers to consumer queries by phone and email, and they can also create documentation for self-service assistance. Organizations can define customer service themselves based upon the kind of support they desire.

Approximately 86% of customers who left a business due to poor experiences have no choice but to look beyond the support interaction to acquire, retain, and up-sell. Customer satisfaction is the main source of income. The service offers the client a complete, seamless experience that corresponds to their business objectives. A recent study shows US companies lost about $66 billion in customer care annually.

The Time is Now

If you're not currently tracking your employees, now may be the time to start. There are several GPS tracking solutions available, so you can find one that fits your needs and budget. And once you start tracking employees, you'll be surprised at how much more efficient your business can be while serving customers.

To learn more about how to make your small business a success, contact us at 239-349-9400 or email hello@provalet.io. Provalet.io, a powerful and simple software that helps you run your field service company. With its user-friendly interface, you can manage your business without relying on pens, paper, or binders. Keep your business organized and running like a pro with Provalet.io.

This ProValet.io Blog Post is Part of a Series Designed to Help Small Business Owners Manage Their Field Service Software and Keep Their Business Running Like a Pro