How Small Business Owners Can Strive for Excellence and Exceed Customer Expectations

As word of mouth is still one of the best forms of marketing, it’s important to make sure your happy customers are always happy. So go above and beyond for your customers – they’ll be sure to appreciate it! Chances are that you are always looking for ways to improve your business and exceed customer expectations.

What is customer service?

Customer service refers to helping existing customers obtain information. Service representatives typically address customer questions by phone, e-mail chat and social media and are responsible for documentation. The organization can define customer support according to the volume and type of support it offers.

What are the principles of good customer service?

The importance of good customer service is based on four key elements: personalization, competence, convenience, and proactiveness. This impacts customer satisfaction the most. Personalization of service: Good customer service begins at the personal level. Personalized interactions improve customer care and help the consumer understand how you care. Instead of considering services as costs, consider opportunities to earn their customers back by re-selling your products or services. Competence: Consumers consider competence the main determinant of a good customer experience.

Why customers' expectations are vital to business success?

It is important for businesses to know customers’ expectations. In the past year, 60% of organizations will be investing more to improve the customer experience than the year before. 45% say customer-centric agility will be more important with ever. If you can achieve customer expectations, you could increase sales by 140% after an enjoyable experience. To perform effectively and efficiently the company needs to reduce the gaps between the customer expectations and the customer experience.

What are customer expectations?

Customer expectation is the customer's assumptions about a brand or service that are necessary to ensure the happy customer's satisfaction with their investment in that product. These expectations arise from a range of circumstances, including past experiences in your organization, customer communications and customer feedback. In recent years, customer demands have risen even further, and this is especially true with the continued development of technology.

What research shows about happy customers?

A study shows that a satisfied consumer leads to increased sales. Forrester says 97% choose businesses that surpass their expectations. Search Engine Landing, one of the leading search engines, reports that 85% of users read online reviews when considering buying products. Your business is more likely to get deserved feedback from happy customers through exemplary customer care services. Revenue will also improve.

How do customers form expectations?

How does expectation form? The truth is, it happens in every phase – sometimes even after a customer has bought it. How do customer expectations differ? In addition, 81 percent of companies consider customer services to be an opportunity for acquiring competitive advantages. If you do nothing about it, your customers will see your competitors as their best experience provider and will see you as your competitor.

Why do you need happy customers?

All companies have a happy clientele. Take note. Why are businesses failing to provide good customer satisfaction? Customer support does not consist of departmental activities. It describes company culture in its entirety. It can also help in ensuring a great service and satisfaction for the customer. Happy experiences are the most important for businesses to continually invest in their services.

The importance of customer service

Good customer support generates revenue. The customer experience is integrated into the company and aligns with its mission. According to several studies, the cost of a poorly run business is about $51 billion.

How can I make my customers happy?

How does it improve customer experience? The challenge is not only to give them what they want but to change something, or surprise them some way. It really depends on the way  you respond to a client before asking.

How to exceed customer expectations?

Let's see how customers can meet their expectations and look beyond the standard to see how achieving the customer needs is achievable.

Here are some tips on how you can strive for excellence and exceed customer expectations:

1. Always be professional – First and foremost, customers expect professionalism from small businesses. You should always dress appropriately, use proper grammar, and be polite when interacting with customers.
2. Be responsive – Customers expect quick responses to their inquiries. Whether they contact you by phone, email, or social media, you should always aim to respond as quickly as possible.
3. Offer quality products/services – This one is self-explanatory – a great customer expects to receive a quality product or service in exchange for their money. Make sure you are always offering the best that your business has to offer.
4. Be friendly – Customers like doing business with businesses that make them feel welcome and valued. Make sure you and your employees are always friendly and approachable.
5. Offer great customer service – This ties into being responsive but goes a step further. Customers expect exceptional service, and it’s up to you to deliver it. Whether it’s going above and beyond to solve a problem or simply providing a pleasant experience, great customer service is a must.

By following these tips, as a small business owner you can strive for excellence and exceed customer expectations related to your product or service. Remember, happy customers are repeat customers. To keep customers happy, you must exceed expectations every time, make customer feel valued, and make customers feel satisfied with your business. When customers feel important, you will reap the benefits.

To learn more about how to strive for excellence and exceed customer expectations, contact us at 239-349-9400 or email hello@provalet.io. Provalet.io is a powerful and simple software that helps field service companies run efficiently. Designed with the independent business in mind, ProValet.io automates business management and elevates customer service to an entirely new level in a simple, easy to use format. With its user-friendly interface, you can manage your business without relying on pens, paper, or binders. Keep your business organized and running like a pro with Provalet.io.

This ProValet.io Blog Post is Part of a Series Designed to Help Small Business Owners Manage Their  Field Service Software, Field Service App, and Mobile Field Service App and Keep Their Business Running Like a Pro