Customer Success Program
As a small business owner, it is important to earn and maintain the trust of your customers. In today’s competitive marketplace, small businesses must work hard to differentiate themselves from their larger counterparts. One way to do this is by ensuring that your customers feel confident in your ability to deliver on your promises. To […]
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As a small business owner, it’s important to show your customers that you are interested in them, and that you value their business and feedback. One way to do this is to give them the gift of listening. Here are a few tips for how to effectively listen to your customers and show them that […]
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One of the top complaints that customers have about small business owners is that they don’t listen. Customers want to be heard and they want their concerns to be addressed. Interestingly, small business owners have a similar complaint since they often find it difficult to engage customers, especially when they’re bombarded with so many marketing […]
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Why Empathy Matters in Small Business Whether you’re a pool service company, a home watch company, or a similar type of small business, empathy is important for a few reasons. First, when you can understand and share the feelings of your customers, it makes it much easier to build a rapport and establish trust. Secondly, […]
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